It was another late evening when I found my wife, Maya, at the kitchen table, laptop open, head in her hands. She'd just finished a full day of sessions—eight clients, eight hours of deep emotional work—and now she was staring at a screen that seemed designed to make her life harder.
"The note won't save," she said, frustration edging into exhaustion. "I've been trying for twenty minutes. And I still need to submit three claims before midnight."
I'd heard variations of this story for years. The software that crashed during sessions. The billing system that required a PhD to navigate. The client portal that clients couldn't figure out how to use. The "features" that created more work than they saved.
The Breaking Point
That night was different. Maya looked up at me and said something that changed everything:
"I became a therapist to help people. Not to fight with software. Not to spend my evenings doing paperwork. I love what I do, but this..." she gestured at the screen, "...this is breaking me."
I'm an engineer. I've spent over twenty years building enterprise software at companies like Amazon, Microsoft, Oracle, and ServiceNow. I've led teams that built systems handling billions of transactions. I've seen what good software looks like—and what bad software costs.
And sitting there that evening, I realized something that seems obvious in retrospect: the people doing some of the most important work in the world—mental health practitioners—were being served by some of the worst software.
The Question That Started It All
"What if I just built you something better?"
Maya laughed. "You're serious?"
I was. I'd spent my career making complex systems simple for enterprises. Why couldn't I do the same for practitioners? I knew how to build reliable, scalable, secure software. Maya knew exactly what practitioners needed. Between us, we had the knowledge to build something that actually worked.
That conversation was three years ago. What started as a side project to help my wife has become Mente360.
Building It Right
From day one, we made three commitments that guide everything we build:
Practitioners come first
Every feature, every design decision, every line of code is evaluated by one question: does this make practitioners' lives easier? If not, we don't do it.
Security is foundational
Mental health data is among the most sensitive information that exists. We built Mente360 from the ground up with enterprise-grade security—not as an afterthought.
Simple beats clever
The best software disappears into the background. You shouldn't need a manual to document a session or submit a claim. If it's not intuitive, it's not done.
The Difference
Maya uses Mente360 every day now. So do hundreds of other practitioners. Here's what's changed:
- Notes take minutes, not hours. Templates designed for how therapists actually think, with smart defaults that capture the essentials.
- Billing just works. Claims submit with one click. Eligibility checks happen automatically. Payments post themselves.
- Clients can actually use the portal. They book appointments, complete forms, and message securely—without calling the office for help.
- The software doesn't crash. It sounds basic, but reliability matters when you're in the middle of a session.
Maya still works hard. Therapy is demanding work. But she's not fighting her software anymore. She finishes her notes during the day. She leaves the office at a reasonable hour. She has energy for her family.
What We Want for Every Practitioner
We built Mente360 for Maya. But we're building it for every practitioner who's ever felt like their software was working against them instead of with them.
Mental health care matters. The people providing it deserve tools that respect their time, protect their clients' privacy, and stay out of the way so they can do what they do best: help people heal.
That's why we built Mente360. That's why we show up every day to make it better.
— Roderick, Founder