Mente360 ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our mental health practice management platform and related services (collectively, the "Services").

1. Information We Collect

Account Information: When you register for an account, we collect your name, email address, phone number, professional credentials, and practice information.

Practice Data: Information you enter into the platform related to your practice operations, including scheduling, billing, and administrative data.

Protected Health Information (PHI): If you use our platform to manage client records, we may process PHI on your behalf as a Business Associate under HIPAA. Our handling of PHI is governed by our Business Associate Agreement.

Mobile Phone Numbers: We collect mobile phone numbers when you opt in to receive SMS notifications, appointment reminders, or other text message communications from our platform.

Usage Data: We automatically collect information about how you interact with our Services, including IP addresses, browser type, pages visited, and access times.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services
Send transactional communications including appointment reminders and account notifications via email or SMS
Process payments and billing
Respond to your inquiries and provide customer support
Ensure compliance with legal obligations
Protect against fraudulent or unauthorized activity

3. SMS/Text Messaging

When you provide your mobile phone number and opt in to receive text messages from Mente360, you consent to receive SMS communications related to your account, including appointment reminders, scheduling confirmations, and service notifications.

Mobile Information Protection: We do not share, sell, rent, or otherwise disclose mobile phone numbers or SMS opt-in data to any third parties or affiliates for marketing or promotional purposes.

Mobile information may only be shared with service providers who assist us in delivering SMS messages (such as our telecommunications provider), and such providers are contractually prohibited from using this information for any purpose other than providing the messaging service.

Message frequency varies based on your account activity and preferences. Message and data rates may apply depending on your mobile carrier plan.

You may opt out of SMS communications at any time by replying STOP to any message or by updating your notification preferences in your account settings. Reply HELP for assistance.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We engage third-party companies to perform services on our behalf, such as payment processing, data hosting, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of Mente360, our users, or others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. HIPAA Compliance

For healthcare providers subject to HIPAA, Mente360 acts as a Business Associate. We will enter into a Business Associate Agreement (BAA) with covered entities as required by HIPAA. Our handling of Protected Health Information is governed by the terms of that agreement and applicable law.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Services. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access, correct, or delete your data
Object to or restrict certain processing
Data portability

To exercise these rights, please contact us using the information below.

You may update your account information at any time by logging into your account settings. You may also opt out of promotional communications by following the unsubscribe instructions in those messages.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Mente360
Email: privacy@mente360.com
Website: https://www.mente360.com